RMA status & warranty policy

At AOC we pride ourselves in our support team and customer service to ensure that you enjoy your AOC products every step of the way. Customers are responsible for shipping to the RMA service center, where parts, labor, and return shipping will be covered by AOC within the warranty period.

RMA Status Lookup

Warranty policy

General Warranty

WARRANTY STATEMENT

For AOC LCD/LED monitor sold in United States and Canada

Envision Peripherals, Inc. (“EPI”) warrants this product to be free from defects in material and workmanship for a period of three (3) years, except one (1) year for LED panel, after the original date of consumer purchase. During this period, EPI will, at its option, either repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except as stated below. The parts or product that are replaced become the property of EPI. Users who destroy or lose their original packaging materials and box will not receive replacements free of charge and will be assessed a fee if new packaging materials or boxes are required. This warranty does not cover nor will any refund be granted under this warranty.

To obtain service under this limited warranty, call EPI at toll free (888) 662-9888 to request a Return Merchandise Authorization (“RMA”) number. Or visit AOC website to fill out a RMA form. Our tech support agent will contact you within 24 hours.

Who is covered?

  • Original consumer who has purchased the AOC monitor from an AOC authorized distributor or reseller within Canada or the Continental United States, Alaska, and Hawaii. Must have a valid USA or Canadian address which can be verified by FedEx, UPS, USPS, or any transportation carrier.
  • What is covered?

  • Product free from manufacturing defect due to the form, fit, and/or functions being out of manufacture product specification.
  • LED panel pixel defect exceeding the ISO 9241 – 307 Class 1 specifications.



  • Class 1 panels permit any or all of the following and is only considered a defect if it exceeds these qualifications:


    • 1 full bright (“stuck on white”) pixel
    • 1 full dark (“stuck off”) pixel
    • 2 single or double bright or dark sub-pixels
    • 3 to 5 “stuck on” or “stuck off” sub-pixels (depending on the number of each


If you qualify, you will receive:

  • Shipping freight with insurance from AOC service center in Canada or USA to consumer.


What is not covered?

  • Refurbished, store demo units, out of box sales, or those with no sales receipt.
  • Shipping damage occurs by transportation carrier from the store to consumer.
  • LED panel is cracked or broken.
  • Customer negligence.
  • Physical damage, accidents, and nature disasters.

EPI OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STATED HERE. EPI LIABILITY, WHETHER BASED ON CONTRACT, TORT. WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT SHALL Envision peripherals, Inc. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.

Ease Replacement Program

EASE REPLACEMENT PROGRAM

Envision Peripherals Inc. (“EPI”) warrants this product to be free from defects in material and workmanship for a period of 90 days from the original date of consumer purchase. This warranty is non-transferable, no exceptions. Users who destroy or lose their original packaging materials and box will not receive replacements free of charge and will be assessed a fee if new packaging materials or boxes are required. During this 90 day period, EPI will replace the defective product with an EASE product at no charge except as stated within this document. This warranty does not cover nor will any refund be granted under this warranty, consumers are only eligible to exchange for a replacement EASE product.

EPI offers an advance or regular EASE replacement program options. To obtain service under this limited EASE warranty program, call EPI at toll free (888)662-9888 to request an EASE Return Authorization (“EA”) number and option details.

Who is covered?


  • Original consumer who has purchased the AOC monitor from an AOC authorized distributor or reseller within Canada or the Continental United States, Alaska, and Hawaii. Must have a valid USA or Canadian address which can be verified by FedEx, UPS, USPS, or any transportation carrier.

What is covered?


  • Product free from manufacturing defect due to the form, fit, and/or functions being out of manufacture product specification.
  • LED panel pixel defect exceeding the ISO 9241 – 307 Class 1 specifications.



    • Class 1 panels permit any or all of the following and is only considered a defect if it exceeds these qualifications:



      • 1 full bright (“stuck on white”) pixel
      • 1 full dark (“stuck off”) pixel
      • 2 single or double bright or dark sub-pixels
      • 3 to 5 “stuck on” or “stuck off” sub-pixels (depending on the number of each)

If you qualify, you will receive:


  • An EASE product with original factory retailer package.
  • Shipping freight label for the defective unit.

What is not covered?


  • Refurbished, store demo units, out of box sales, or those with no sales receipt.
  • Shipping damage occurs by transportation carrier from the store to consumer.
  • LED panel is cracked or broken.
  • Customer negligence.
  • Physical damage, accidents, and nature disasters.

ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT 9INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A PERIOD OF 90 DAYS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD. IN THE UNITED STATES OF AMERICA, SOME STATES NO NOW ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

EPI OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STATED HERE. EPI’ LIABILITY, WHETHER BASED ON CONTRACT, TORT. WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT SHALL Envision peripherals, Inc. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.

Refurbished Monitors

REFURBISHED PRODUCT(S) 90 DAY

WARRANTY STATEMENT

For AOC Refurbished LCD/LED monitor sold in the United States

Envision Peripherals, Inc. (“EPI”) warrants this product to be free from defects in material and workmanship for a period of 90 days from the original date of consumer purchase. During this period, EPI will, at its option, either repair the defective product with new or rebuilt parts, or replace it with a rebuilt product at no charge except as stated below. The parts or product that is replaced become the property of EPI. Users who destroy or lose their original packaging materials and box will not receive replacements free of charge and will be assessed a fee if new packaging materials or boxes are required. This warranty does not cover nor will any refund be granted under this warranty.

To obtain service under this limited warranty, call EPI at toll free (888)662-9888 to request a Return Merchandise Authorization (“RMA”) number.  

Who is covered?


  • Original consumer who has purchased the AOC monitor from an AOC authorized distributor or reseller within Canada or the Continental United States, Alaska, and Hawaii. Must have a valid USA or Canadian address which can be verified by FedEx, UPS, USPS, or any transportation carrier.

What is covered?


  • Product free from manufacturing defect due to the form, fit, and/or functions being out of manufacture product specification.
  • LED panel pixel defect exceeding the ISO 9241 – 307 Class 1 specifications.



    • Class 1 panels permit any or all of the following and is only considered a defect if it exceeds these qualifications:



      • 1 full bright (“stuck on white”) pixel
      • 1 full dark (“stuck off”) pixel
      • 2 single or double bright or dark sub-pixels
      • 3 to 5 “stuck on” or “stuck off” sub-pixels (depending on the number of each)

If you qualify, you will receive:


  • Shipping freight with insurance from AOC service center in Canada or USA to consumer.

What is not covered?


  • Store demo units, out of box sales, or those with no sales receipt.
  • Shipping damage occurs by transportation carrier from the store to consumer.
  • LED panel is cracked or broken.
  • Customer negligence.
  • Physical damage, accidents, and nature disasters.

EPI OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STATED HERE. EPI’ LIABILITY, WHETHER BASED ON CONTRACT, TORT. WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT SHALL Envision peripherals, Inc. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.

General Warranty

WARRANTY STATEMENT

For AOC LCD/LED monitor sold in United States and Canada

Envision Peripherals, Inc. (“EPI”) warrants this product to be free from defects in material and workmanship for a period of three (3) years, except one (1) year for LED panel, after the original date of consumer purchase.  During this period, EPI will, at its option, either repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except as stated below. The parts or product that are replaced become the property of EPI. Users who destroy or lose their original packaging materials and box will not receive replacements free of charge and will be assessed a fee if new packaging materials or boxes are required. This warranty does not cover nor will any refund be granted under this warranty.

To obtain service under this limited warranty, call EPI at toll free (888) 662-9888 to request a Return Merchandise Authorization (“RMA”) number. Or visit AOC website to fill out a RMA form. Our tech support agent will contact you within 24 hours.

Who is covered?

  • Original consumer who has purchased the AOC monitor from an AOC authorized distributor or reseller within Canada or the Continental United States, Alaska, and Hawaii. Must have a valid USA or Canadian address which can be verified by FedEx, UPS, USPS, or any transportation carrier.

What is covered?

  • Product free from manufacturing defect due to the form, fit, and/or functions being out of manufacture product specification.
  • LED panel pixel defect exceeding the ISO 9241 – 307 Class 1 specifications.


  • Class 1 panels permit any or all of the following and is only considered a defect if it exceeds these qualifications:


  • 1 full bright (“stuck on white”) pixel
  • 1 full dark (“stuck off”) pixel
  • 2 single or double bright or dark sub-pixels
  • 3 to 5 “stuck on” or “stuck off” sub-pixels (depending on the number of each)


If you qualify, you will receive:

  • Shipping freight with insurance from AOC service center in Canada or USA to consumer.

What is not covered?

  • Refurbished, store demo units, out of box sales, or those with no sales receipt.
  • Shipping damage occurs by transportation carrier from the store to consumer.
  • LED panel is cracked or broken.
  • Customer negligence.
  • Physical damage, accidents, and nature disasters.

EPI OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STATED HERE. EPI LIABILITY, WHETHER BASED ON CONTRACT, TORT. WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT SHALL Envision peripherals, Inc. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.

Ease Replacement Program

EASE REPLACEMENT PROGRAM

Envision Peripherals Inc. (“EPI”) warrants this product to be free from defects in material and workmanship for a period of 90 days from the original date of consumer purchase. This warranty is non-transferable, no exceptions. Users who destroy or lose their original packaging materials and box will not receive replacements free of charge and will be assessed a fee if new packaging materials or boxes are required. During this 90 day period, EPI will replace the defective product with an EASE product at no charge except as stated within this document. This warranty does not cover nor will any refund be granted under this warranty, consumers are only eligible to exchange for a replacement EASE product.

EPI offers an advance or regular EASE replacement program options. To obtain service under this limited EASE warranty program, call EPI at toll free (888)662-9888 to request an EASE Return Authorization (“EA”) number and option details.

Who is covered?


  • Original consumer who has purchased the AOC monitor from an AOC authorized distributor or reseller within Canada or the Continental United States, Alaska, and Hawaii. Must have a valid USA or Canadian address which can be verified by FedEx, UPS, USPS, or any transportation carrier.

What is covered?


  • Product free from manufacturing defect due to the form, fit, and/or functions being out of manufacture product specification.
  • LED panel pixel defect exceeding the ISO 9241 – 307 Class 1 specifications.



    • Class 1 panels permit any or all of the following and is only considered a defect if it exceeds these qualifications:



      • 1 full bright (“stuck on white”) pixel
      • 1 full dark (“stuck off”) pixel
      • 2 single or double bright or dark sub-pixels
      • 3 to 5 “stuck on” or “stuck off” sub-pixels (depending on the number of each)

If you qualify, you will receive:


  • An EASE product with original factory retailer package.
  • Shipping freight label for the defective unit.

What is not covered?


  • Refurbished, store demo units, out of box sales, or those with no sales receipt.
  • Shipping damage occurs by transportation carrier from the store to consumer.
  • LED panel is cracked or broken.
  • Customer negligence.
  • Physical damage, accidents, and nature disasters.

ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT 9INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A PERIOD OF 90 DAYS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD. IN THE UNITED STATES OF AMERICA, SOME STATES NO NOW ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

EPI OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STATED HERE. EPI’ LIABILITY, WHETHER BASED ON CONTRACT, TORT. WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT SHALL Envision peripherals, Inc. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.

Refurbished Monitors

REFURBISHED PRODUCT(S) 90 DAY

WARRANTY STATEMENT

For AOC Refurbished LCD/LED monitor sold in the United States

Envision Peripherals, Inc. (“EPI”) warrants this product to be free from defects in material and workmanship for a period of 90 days from the original date of consumer purchase. During this period, EPI will, at its option, either repair the defective product with new or rebuilt parts, or replace it with a rebuilt product at no charge except as stated below. The parts or product that is replaced become the property of EPI. Users who destroy or lose their original packaging materials and box will not receive replacements free of charge and will be assessed a fee if new packaging materials or boxes are required. This warranty does not cover nor will any refund be granted under this warranty.

To obtain service under this limited warranty, call EPI at toll free (888)662-9888 to request a Return Merchandise Authorization (“RMA”) number.  

Who is covered?


  • Original consumer who has purchased the AOC monitor from an AOC authorized distributor or reseller within Canada or the Continental United States, Alaska, and Hawaii. Must have a valid USA or Canadian address which can be verified by FedEx, UPS, USPS, or any transportation carrier.

What is covered?


  • Product free from manufacturing defect due to the form, fit, and/or functions being out of manufacture product specification.
  • LED panel pixel defect exceeding the ISO 9241 – 307 Class 1 specifications.



    • Class 1 panels permit any or all of the following and is only considered a defect if it exceeds these qualifications:



      • 1 full bright (“stuck on white”) pixel
      • 1 full dark (“stuck off”) pixel
      • 2 single or double bright or dark sub-pixels
      • 3 to 5 “stuck on” or “stuck off” sub-pixels (depending on the number of each)

If you qualify, you will receive:


  • Shipping freight with insurance from AOC service center in Canada or USA to consumer.

What is not covered?


  • Store demo units, out of box sales, or those with no sales receipt.
  • Shipping damage occurs by transportation carrier from the store to consumer.
  • LED panel is cracked or broken.
  • Customer negligence.
  • Physical damage, accidents, and nature disasters.

EPI OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STATED HERE. EPI’ LIABILITY, WHETHER BASED ON CONTRACT, TORT. WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT SHALL Envision peripherals, Inc. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.

Re-Spawned Warranty

Envision Peripherals, Inc.

Limited Warranty

for

AOC G-Series Monitors and AOC AGON Monitors

This Limited Warranty applies to any monitor listed below that is purchased by You from Envision Peripherals, Inc. (“EPI”) or an EPI authorized distributor or reseller located in the continental United States, Alaska, Hawaii, or Canada (the “Product”). As used herein, “You” means the original purchaser of the Product who is a resident of the United States or Canada.

Before using the Product, please read this Limited Warranty carefully to understand Your rights and obligations, including the mandatory arbitration provision and class action waiver in the Dispute Resolution section below, which requires You to resolve Disputes (as defined below) with EPI on an individual basis and through final binding arbitration.

What is covered, and for how long?

Except as limited herein, this Limited Warranty covers any Defect (defined below) with Your Product for the applicable period specified on the following table (the “Warranty Period”):

Product Type

Limited Warranty Period

AOC G-Series Monitor

Three (3) years from the date of purchase from EPI by You

AOC AGON Monitor

Four (4) years from the date of purchase from EPI by You

As used herein, “Defect” means (i) for the LED panel in the Product, any pixel defect exceeding the ISO 9241 – 307 Class 1 specifications, and (ii) for the remainder of the Product, any defect in material or workmanship such that the Product fails to meet the manufacturer’s specifications delivered with the Product.

This Limited Warranty commences on the date that You purchase the Product from EPI or an EPI authorized distributor or reseller, and runs for the Warranty Period set forth above.

What is not covered?

This Limited Warranty does not cover any Product that was purchased (i) before January 1, 2019; (ii) from a distributor or other third party that is not listed as of the date of Your purchase under the “Where to Buy” link in the footer of us.aoc.com; or (iii) from a distributor or other third party located outside the continental United States, Alaska, Hawaii, and Canada.

This Limited Warranty also does not cover:

  • defects or damage resulting from ordinary wear and tear;
  • defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress;
  • scratches, dents or cosmetic damage;
  • defects or damage resulting from operation in a manner not approved by EPI;
  • defects or damage resulting from repair, alteration, or adjustment not approved by EPI;
  • defects or damage resulting from external causes such as fire, flooding, windstorm, earthquake, exposure to nature or weather conditions (including extreme thermal or environmental conditions), theft, blown fuse, or improper use of any electrical source;
  • refurbished monitors, store demonstration units, or out-of-box sales; and
  • any Product purchased outside of the continental United States, Alaska, Hawaii, and Canada.

Who may enforce this warranty?

This Limited Warranty applies only to You, the original purchaser of the Product, and is not transferrable.

What will we do?

Except as limited herein, if a Defect arises with the LED panel or the remainder of the Product, and You return the Product to us during the Limited Warranty Period, EPI will replace the entire Product at no charge with a new monitor (of the same type) in an original factory retail package. If the Product type has been discontinued, we will replace the defective Product with a similar monitor of equal or greater value in an original factory retail package.

If You are a United States resident, we will pay the shipping costs both (i) for You to return the defective Product to us (to the address specified below) and (ii) for us to ship the replacement monitor to You. If You are a Canadian resident, we will pay the shipping costs only for us to ship the replacement monitor to You; You must pay the shipping costs to return the defective Product to us (to the address specified below).

How do You request the above-noted remedy under this warranty?

Either (i) call our customer support hotline at 888.838.6388 between the hours of 8:30 AM and 5:30 PM Pacific Time, or (ii) fill out the customer support form located at https://us.aoc.com/en/gaming/service-contact. We will provide You with a return material authorization (RMA) number. Once You receive Your RMA number, pack the defective Product carefully to prevent damage in transit and ship it, along with the RMA number and a detailed description of the Defect.

Dispute Resolution

  • You and EPI agree to submit for resolution exclusively through binding arbitration all disputes, claims, and/or controversies of any kind arising out of or relating to this Limited Warranty or Your purchase of the Product (collectively, “Dispute”). You should review this arbitration provision carefully. This provision limits Your and our ability to litigate claims in court.
  • You and we agree to waive Your and our respective rights to a jury trial; ANY RIGHT TO A TRIAL BY JURY, WHETHER ON AN INDIVIDUAL OR A CLASS BASIS, IS HEREBY WAIVED. Any arbitration hereunder shall take place on an individual basis; class arbitrations and class actions are not permitted. You will not have the right to participate as a class representative, private attorney general, or member of any class of claimants for any claim subject to arbitration. A claim by, or on behalf of, other persons will not be considered in, joined with, or consolidated with the arbitration proceedings between You and us. Any dispute regarding the prohibitions in the prior sentence shall be resolved by the arbitrator in accordance with this arbitration provision.
  • Binding arbitration is usually an informal proceeding in which disputes are decided by one or more neutral arbitrators who receive the evidence at a hearing and then issue a binding ruling in the form of an award. You and we understand that in an arbitration discovery is more limited than in a court, and review by courts is very limited.
  • If either You or we intend to seek arbitration related to any Dispute, such party must first send to the other, by certified mail, a written notice of the Dispute (“Notice”). Any Notice to us must be addressed to Envision Peripherals, Inc. Attn: General Counsel, Envision Peripherals, Inc. 490 N. McCarthy Blvd., Suite 120, Milpitas, CA 95035. Any Notice must: (a) describe the nature and basis of the Dispute and (b) set forth the specific relief sought. If You and we do not reach an agreement to resolve the Dispute within 30 days after the Notice is received, either You or we may commence an arbitration proceeding in accordance with this provision. During the arbitration, the amount of any settlement offer made by You or we shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which You or we are entitled.
  • You and we agree, upon written Notice made by the other party, to submit to binding arbitration of any and all Disputes between You and us, whether based on statute, regulation, constitution, common law, equity, or any other legal basis or theory, and whether pre-existing, present, or future, including contract disputes, tort claims, fraud claims and fraud-in-the-inducement claims, misrepresentation, statutory claims and/or regulatory claims arising out of or relating to this Limited Warranty or Your purchase of a Product subject to this Limited Warranty (including, to the fullest extent permitted by applicable law, relationships with third parties who are not parties to this Limited Warranty), or the scope or enforceability of this Limited Warranty, including the determination of the applicability of this agreement to arbitrate, and/or any other relationship or dispute between You and us (collectively, “Claims”). Both You and we retain the right to seek relief in a small claims court for Claims within the jurisdictional limits of the small claims court.
  • The arbitration of any Claim shall be conducted by the American Arbitration Association (the “AAA”) or any other arbitrator mutually agreed upon by You and us. In any event, the arbitration of any Claim shall be conducted in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “Rules”). The Rules are available online at www.adr.org or by calling 800.778.7879. In the event of any inconsistency between this arbitration provision and the Rules, such inconsistency shall be resolved in favor of this arbitration provision. This arbitration provision is made pursuant to a transaction involving interstate commerce, and the Federal Arbitration Act shall apply to the construction, interpretation, and enforceability of this Limited Warranty, notwithstanding any other choice of law provision contained in this Limited Warranty.
  • After the 30-day period in clause 4 above has expired, either You or we may initiate arbitration by giving written notice of the intention to arbitrate to the other party and by filing notice with the AAA in accordance with the Rules in effect at the time the notice is filed. We may be given notice at the address set forth in clause 4 above.
  • A panel of no less than three (3) arbitrators shall decide all Claims. The arbitrators shall be active members in good standing of the bar for any state in the continental United States and shall be either actively engaged in the practice of law for at least five years or a retired judge.
  • You and we agree that the arbitrators shall: (a) limit discovery to non-privileged matters directly relevant to the Claim; (b) grant only relief that is based upon and consistent with substantial evidence and applicable substantive law; (c) have authority to grant relief only with respect to Claims asserted by or against You individually; and (d) provide a written statement stating the disposition of each Claim and a concise written explanation of the basis for the award and shall make specific findings of fact and conclusions of law to support any arbitration award. Unless inconsistent with applicable law, and except as otherwise provided herein, each party shall bear the expense of its respective attorney, expert, and witness fees, regardless of which party prevails in the arbitration. Notwithstanding the foregoing, we will pay to the AAA any portion of the arbitration filing fee that exceeds the cost of filing a lawsuit in the federal court where You live. If You are unable to pay the filing fee, we will pay it directly upon receiving a written request. We will pay all of the remaining administration fees and other costs, including the arbitrator’s fees, for any non-frivolous Claim (measured by the standards set forth in Rule 11(b) of the Federal Rules of Civil Procedure) that does not exceed $15,000. For all other Claims, the arbitrators will decide whether we or You will ultimately be responsible for paying any fees or other costs in connection with the arbitration under the Rules.
  • Any arbitration proceeding shall be conducted in the federal judicial district of Your residence, and You will be given the opportunity to attend the proceeding and be heard. If Your Claim is for $10,000 or less, we agree that You may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrators, through a telephonic hearing, or by an in-person hearing in accordance with the Rules. Judgment upon any award rendered in arbitration may be entered in any court having competent jurisdiction.
  • Demand for arbitration under this arbitration provision must be made before the date when any judicial action upon the same Claim would be barred under any applicable statute of limitations; otherwise, the Claim is also barred in arbitration. Any dispute as to whether any statute of limitations, estoppel, waiver, laches, or other doctrine bars the arbitration of any Claim shall be decided by arbitration in accordance with this arbitration provision.
  • Nothing in this arbitration provision shall limit the right of You or us, whether before, during, or after the pendency of any arbitration proceeding, to exercise any self-help remedies, such as set-off, or to obtain provisional or ancillary remedies or injunctive or other traditionally equitable relief, such as filing an interpleader action or seeking enforcement of intellectual property rights. You and we agree that the taking of these actions or any other participation in such litigation by You or us does not waive any right that either You or we have to demand arbitration at any time with respect to any subsequent or amended Claim filed against You or us after commencement of litigation between You and us.
  • You may choose to opt out of these arbitration procedures within 30 days after the date You purchase Your Product, by completing the opt-out form located at www.[insert-webpage].com/arbitrationoptout and sending the opt-out form by U.S. first-class mail, postage prepaid, to the following notice address: Envision Peripherals, Inc. Attn: Warranty Arbitration Opt-Out, [insert address]. Any opt-out form received after the foregoing deadline will not be valid and You must pursue Your Claims in arbitration or small claims court.
  • If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions of this arbitration provision will remain valid and enforceable.

Choice of Law; Jurisdiction and Venue

Except as set forth in binding arbitration provision above, this Limited Warranty shall be governed exclusively by, and construed exclusively in accordance with, the internal laws of the state of [California] without reference to the choice of law or conflicts of law principles thereof, and all claims relating to or arising out of this Limited Warranty, or the breach thereof, whether sounding in contract, tort or otherwise, shall likewise be governed exclusively by the laws of the state of [California] without reference to the choice of law or conflicts of law principles thereof.

To the extent any action is permitted under the binding arbitration provision above to be heard in a court of competent jurisdiction, such action shall take place in the state or federal courts sitting in [Santa Clara County, California]. You and we hereby waive any claim or defense that such forum is not convenient or proper. You and we each also hereby agree that any such court shall have in personam jurisdiction over it for any such action, and each party consents to service of process in any manner authorized by [California] law.

Other

THE OBLIGATIONS OF EPI UNDER THIS LIMITED WARRANTY ARE LIMITED TO THE REPLACEMENT OF A PRODUCT DETERMINED BY EPI TO HAVE A QUALIFYING DEFECT AS DEFINED HEREUNDER. EPI WILL HAVE NO OBLIGATION AND YOU WILL HAVE NO REMEDY AGAINST EPI FOR ANY MATTER OTHER THAN THOSE SPECIFICALLY SET FORTH HEREIN. YOU SHALL NOT BE ENTITLED TO RECOVER ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL OR OTHER INDIRECT DAMAGES, OR LOST PROFITS. SOME STATES DO NOT ALLOW ONE OR MORE OF THESE LIMITATIONS, SO CERTAIN OF THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES FOR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURCHASE, ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD UNDER THIS LIMITED WARRANTY.

This Limited Warranty gives You specific legal rights. You may also have other rights which vary from state to state.

Please register Your Product with us at https://us.aoc.com/en/product-registration. Failure to register Your Product will not diminish Your warranty rights under this Limited Warranty.

© 2019 Envision Peripherals, Inc. All rights reserved.

Re-Spawned Warranty

Envision Peripherals, Inc.

Limited Warranty

for

AOC G-Series Monitors and AOC AGON Monitors

This Limited Warranty applies to any monitor listed below that is purchased by You from Envision Peripherals, Inc. (“EPI”) or an EPI authorized distributor or reseller located in the continental United States, Alaska, Hawaii, or Canada (the “Product”). As used herein, “You” means the original purchaser of the Product who is a resident of the United States or Canada.

Before using the Product, please read this Limited Warranty carefully to understand Your rights and obligations, including the mandatory arbitration provision and class action waiver in the Dispute Resolution section below, which (if You are a resident of the United States requires You to resolve Disputes (as defined below) with EPI on an individual basis and through final binding arbitration.

What is covered, and for how long?

Except as limited herein, this Limited Warranty covers any Defect (defined below) with Your Product for the applicable period specified on the following table (the “Warranty Period”):

Product Type

Limited Warranty Period

AOC G-Series Monitor

Three (3) years from the date of purchase by You

AOC AGON Monitor

Four (4) years from the date of purchase by You

As used herein, “Defect” means (i) for the LED panel in the Product, any pixel defect exceeding the ISO 9241 – 307 Class 1 specifications, and (ii) for the remainder of the Product, any defect in material or workmanship such that the Product fails to meet the manufacturer’s specifications delivered with the Product.

This Limited Warranty commences on the date that You purchase the Product from EPI or an EPI authorized distributor or reseller, and runs for the Warranty Period set forth above.

What is not covered?

This Limited Warranty does not cover any product that was purchased (i) before January 1, 2019; (ii) from a distributor or other third party that is not listed as of the date of Your purchase under the “Where to Buy” link in the footer of us.aoc.com or (iii) from a distributor or other third party located outside the continental United States, Alaska, Hawaii, or Canada.

This Limited Warranty also does not cover:

  • defects or damage resulting from ordinary wear and tear;
  • defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress;
  • scratches, dents or cosmetic damage;
  • defects or damage resulting from operation in a manner not approved by EPI;
  • defects or damage resulting from repair, alteration, or adjustment not approved by EPI;
  • defects or damage resulting from external causes such as fire, flooding, windstorm, earthquake, exposure to nature or weather conditions (including extreme thermal or environmental conditions), theft, blown fuse, or improper use of any electrical source;
  • refurbished monitors, store demonstration units, or out-of-box sales; and
  • any Product purchased outside of the continental United States, Alaska, Hawaii, and Canada.

Who may enforce this warranty?

This Limited Warranty applies only to You, the original purchaser of the Product, and, subject to applicable law, is not transferrable.

What will we do?

Except as limited herein, if a Defect arises with the LED panel or the remainder of the Product, and You return the Product to us during the Warranty Period, EPI will replace the entire Product at no charge with a new monitor (of the same type) in an original factory retail package. If the Product type has been discontinued, we will replace the defective Product with a similar monitor of equal or greater value in an original factory retail package.

If You are a United States resident, we will pay the shipping costs both (i) for You to return the defective Product to us (to the address specified below) and (ii) for us to ship the replacement monitor to You. If You are a Canadian resident, we will pay the shipping costs only for us to ship the replacement monitor to You; except where prohibited by applicable law, You must pay the shipping costs to return the defective Product to us (to the address specified below).

How do You request the above-noted remedy under this warranty?

Either (i) call our customer support hotline at 888.838.6388 between the hours of 8:30 AM and 5:30 PM Pacific Time, or (ii) fill out the customer support form located at https://us.aoc.com/en/gaming/service-contact. We will provide You with a return material authorization (RMA) number. Once You receive Your RMA number, pack the defective Product carefully to prevent damage in transit and ship it, along with the RMA number and a detailed description of the Defect.

Dispute Resolution (for US residents only)

  • You and EPI agree to submit for resolution exclusively through binding arbitration all disputes, claims, and/or controversies of any kind arising out of or relating to this Limited Warranty or Your purchase of the Product (collectively, “Dispute”). You should review this arbitration provision carefully. This provision limits Your and our ability to litigate claims in court.
  • You and we agree to waive Your and our respective rights to a jury trial; ANY RIGHT TO A TRIAL BY JURY, WHETHER ON AN INDIVIDUAL OR A CLASS BASIS, IS HEREBY WAIVED. Any arbitration hereunder shall take place on an individual basis; class arbitrations and class actions are not permitted. You will not have the right to participate as a class representative, private attorney general, or member of any class of claimants for any claim subject to arbitration. A claim by, or on behalf of, other persons will not be considered in, joined with, or consolidated with the arbitration proceedings between You and us. Any dispute regarding the prohibitions in the prior sentence shall be resolved by the arbitrator in accordance with this arbitration provision.
  • Binding arbitration is usually an informal proceeding in which disputes are decided by one or more neutral arbitrators who receive the evidence at a hearing and then issue a binding ruling in the form of an award. You and we understand that in an arbitration discovery is more limited than in a court, and review by courts is very limited.
  • If either You or we intend to seek arbitration related to any Dispute, such party must first send to the other, by certified mail, a written notice of the Dispute (“Notice”). Any Notice to us must be addressed to Envision Peripherals, Inc. Attn: General Counsel, 490 N. McCarthy Blvd., Suite 120, Milpitas, CA 05035. Any Notice must: (a) describe the nature and basis of the Dispute and (b) set forth the specific relief sought. If You and we do not reach an agreement to resolve the Dispute within 30 days after the Notice is received, either You or we may commence an arbitration proceeding in accordance with this provision. During the arbitration, the amount of any settlement offer made by You or we shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which You or we are entitled.
  • You and we agree, upon written Notice made by the other party, to submit to binding arbitration of any and all Disputes between You and us, whether based on statute, regulation, constitution, common law, equity, or any other legal basis or theory, and whether pre-existing, present, or future, including contract disputes, tort claims, fraud claims and fraud-in-the-inducement claims, misrepresentation, statutory claims and/or regulatory claims arising out of or relating to this Limited Warranty or Your purchase of a Product subject to this Limited Warranty (including, to the fullest extent permitted by applicable law, relationships with third parties who are not parties to this Limited Warranty), or the scope or enforceability of this Limited Warranty, including the determination of the applicability of this agreement to arbitrate, and/or any other relationship or dispute between You and us (collectively, “Claims”). Both You and we retain the right to seek relief in a small claims court for Claims within the jurisdictional limits of the small claims court.
  • The arbitration of any Claim shall be conducted by the American Arbitration Association (the “AAA”) or any other arbitrator mutually agreed upon by You and us. In any event, the arbitration of any Claim shall be conducted in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “Rules”). The Rules are available online at www.adr.org or by calling 800.778.7879. In the event of any inconsistency between this arbitration provision and the Rules, such inconsistency shall be resolved in favor of this arbitration provision. This arbitration provision is made pursuant to a transaction involving interstate commerce, and the Federal Arbitration Act shall apply to the construction, interpretation, and enforceability of this Limited Warranty, notwithstanding any other choice of law provision contained in this Limited Warranty.
  • After the 30-day period in clause 4 above has expired, either You or we may initiate arbitration by giving written notice of the intention to arbitrate to the other party and by filing notice with the AAA in accordance with the Rules in effect at the time the notice is filed. We may be given notice at the address set forth in clause 4 above.
  • A panel of no less than three (3) arbitrators shall decide all Claims. The arbitrators shall be active members in good standing of the bar for any state in the continental United States and shall be either actively engaged in the practice of law for at least five years or a retired judge.
  • You and we agree that the arbitrators shall: (a) limit discovery to non-privileged matters directly relevant to the Claim; (b) grant only relief that is based upon and consistent with substantial evidence and applicable substantive law; (c) have authority to grant relief only with respect to Claims asserted by or against You individually; and (d) provide a written statement stating the disposition of each Claim and a concise written explanation of the basis for the award and shall make specific findings of fact and conclusions of law to support any arbitration award. Unless inconsistent with applicable law, and except as otherwise provided herein, each party shall bear the expense of its respective attorney, expert, and witness fees, regardless of which party prevails in the arbitration. Notwithstanding the foregoing, we will pay to the AAA any portion of the arbitration filing fee that exceeds the cost of filing a lawsuit in the federal court where You live. If You are unable to pay the filing fee, we will pay it directly upon receiving a written request. We will pay all of the remaining administration fees and other costs, including the arbitrator’s fees, for any non-frivolous Claim (measured by the standards set forth in Rule 11(b) of the Federal Rules of Civil Procedure) that does not exceed $15,000. For all other Claims, the arbitrators will decide whether we or You will ultimately be responsible for paying any fees or other costs in connection with the arbitration under the Rules.
  • Any arbitration proceeding shall be conducted in the federal judicial district of Your residence, and You will be given the opportunity to attend the proceeding and be heard. If Your Claim is for $10,000 or less, we agree that You may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrators, through a telephonic hearing, or by an in-person hearing in accordance with the Rules. Judgment upon any award rendered in arbitration may be entered in any court having competent jurisdiction.
  • Demand for arbitration under this arbitration provision must be made before the date when any judicial action upon the same Claim would be barred under any applicable statute of limitations; otherwise, the Claim is also barred in arbitration. Any dispute as to whether any statute of limitations, estoppel, waiver, laches, or other doctrine bars the arbitration of any Claim shall be decided by arbitration in accordance with this arbitration provision.
  • Nothing in this arbitration provision shall limit the right of You or us, whether before, during, or after the pendency of any arbitration proceeding, to exercise any self-help remedies, such as set-off, or to obtain provisional or ancillary remedies or injunctive or other traditionally equitable relief, such as filing an interpleader action or seeking enforcement of intellectual property rights. You and we agree that the taking of these actions or any other participation in such litigation by You or us does not waive any right that either You or we have to demand arbitration at any time with respect to any subsequent or amended Claim filed against You or us after commencement of litigation between You and us.
  • You may choose to opt out of these arbitration procedures within 30 days after the date You purchase Your Product, by completing the opt-out form located at and sending the opt-out form by U.S. first-class mail, postage prepaid, to the following notice address: Envision Peripherals, Inc. Attn: Warranty Arbitration Opt-Out, 490 N. McCarthy Blvd., Suite 120, Milpitas, CA 95035. Any opt-out form received after the foregoing deadline will not be valid and You must pursue Your Claims in arbitration or small claims court.
  • If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions of this arbitration provision will remain valid and enforceable.

Choice of Law; Jurisdiction and Venue

US Residents:

Except as set forth in binding arbitration provision above, this Limited Warranty shall be governed exclusively by, and construed exclusively in accordance with, the internal laws of the state of [California] without reference to the choice of law or conflicts of law principles thereof, and all claims relating to or arising out of this Limited Warranty, or the breach thereof, whether sounding in contract, tort or otherwise, shall likewise be governed exclusively by the laws of the state of [California] without reference to the choice of law or conflicts of law principles thereof.

To the extent any action is permitted under the binding arbitration provision above to be heard in a court of competent jurisdiction, such action shall take place in the state or federal courts sitting in [Santa Clara County, California]. You and we hereby waive any claim or defense that such forum is not convenient or proper. You and we each also hereby agree that any such court shall have in personam jurisdiction over it for any such action, and each party consents to service of process in any manner authorized by [California] law.

Canadian Residents:

Subject to applicable law, this Limited Warranty shall be governed exclusively by, and construed exclusively in accordance with, the laws of the Province of Ontario and the laws of Canada applicable therein, and all claims relating to or arising out of this Limited Warranty, or the breach thereof, whether sounding in contract, tort or otherwise, shall likewise be governed exclusively by the laws of the Province of Ontario and the laws of Canada applicable therein without reference to the choice of law or conflicts of law principles thereof.

Subject to applicable law, You irrevocably attorn to the jurisdiction of the courts of the Province of Ontario and further agree that any action relating to this Limited Warranty shall take place in the courts located in Toronto, Ontario.

Other

THE OBLIGATIONS OF EPI UNDER THIS LIMITED WARRANTY ARE LIMITED TO THE REPLACEMENT OF A PRODUCT DETERMINED BY EPI TO HAVE A QUALIFYING DEFECT AS DEFINED HEREUNDER. EPI WILL HAVE NO OBLIGATION AND YOU WILL HAVE NO REMEDY AGAINST EPI FOR ANY MATTER OTHER THAN THOSE SPECIFICALLY SET FORTH HEREIN. SUBJECT TO APPLICABLE LAW, YOU SHALL NOT BE ENTITLED TO RECOVER ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL OR OTHER INDIRECT DAMAGES, OR LOST PROFITS. SOME JURISDICTIONS DO NOT ALLOW ONE OR MORE OF THESE LIMITATIONS, SO CERTAIN OF THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU. SUBJECT TO APPLICABLE LAW, ALL IMPLIED WARRANTIES AND CONDITIONS, INCLUDING WARRANTIES FOR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURCHASE, ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD UNDER THIS LIMITED WARRANTY.

This Limited Warranty gives You specific legal rights. You may also have other rights which vary from jurisdiction to jurisdiction. Where any term of this Limited Warranty is prohibited by such laws, it shall be null and void, but the remained of this Limited Warranty shall remain in effect.

Please register Your Product with us at https://us.aoc.com/en/product-registration. Failure to register Your Product will not diminish Your warranty rights under this Limited Warranty.

© 2019 Envision Peripherals, Inc. [Note to EPI: Quebec consumer protection legislation requires warranties to set out the address of the party providing the warranty] All rights reserved.

Accidental Damage

Envision Peripherals, Inc.

One-Time Accidental Damage Exchange Program

for

AOC G-Series Monitors and AOC AGON Monitors

This One-Time Accidental Damage Exchange Program (the “Program”) provided by Envision Peripherals, Inc. (“EPI”) applies to any AOC G-Series Monitor or AOC AGON Monitor purchased by You from EPI or an EPI authorized distributor or reseller located in the continental United States, Alaska, Hawaii, or Canada (the “Product”), subject to the terms and conditions set forth below. As used herein, “You” means the original purchaser of the Product who is a resident of the United States or Canada. This Program is separate from, and in addition to, our Limited Warranty (available here).

What is covered?

Unintentional damage due to an accident, including drops, falls, and other collisions; liquid spills; and electrical surges[, whether or not caused by fire, flooding, windstorm, earthquake, exposure to nature or weather conditions, or other natural causes].

What is not covered?

· Intentional damage

· Scratches, dents or cosmetic damage

· Ordinary wear and tear

· Theft

What are the requirements to qualify?

To qualify for coverage under this Program, You must:

  • Register Your Product at https://us.aoc.com/en/product-registration no later than 30 days after the date of purchase;
  • Keep a copy of the sales receipt or other proof of purchase; and
  • Have a valid address in the United States or Canada that can be verified by FedEx, UPS, USPS, or other transportation carrier.

Who is covered?

The coverage under this Program applies only to You, the original purchaser of the Product, and is not transferrable.

How long does coverage run?

Your Product is covered under this Program for one (1) year from the date of purchase by You from EPI or an EPI authorized distributor or reseller located in the continental United States, Alaska, Hawaii, or Canada.

What will we do?

If Your Product qualifies under this Program, we will replace the Product one (1) time at no charge with a refurbished monitor of the same type (or of a similar type if Your Product type has been discontinued). Limit: One (1) replacement per qualifying Product.

If You are a United States resident, we will pay the shipping costs both (i) for You to return the Product to us (to the address specified below) and (ii) for us to ship the replacement monitor to You. If You are a Canadian resident, we will pay the shipping costs only for us to ship the replacement monitor to You; You must pay the shipping costs to return the Product to us (to the address specified below).

Other exclusions, restrictions, and limitations.

The following products are not eligible for coverage under this Program:

  • Purchases made before January 1, 2019;
  • Purchases from a distributor or other third party that is not listed as of the date of Your purchase under the “Where to Buy” link in the footer of us.aoc.com;
  • Purchases from a distributor or other third party located outside the continental United States, Alaska, Hawaii, and Canada; or
  • Refurbished monitors, store demonstration units, or out-of-box sales;
  • Products with no sales receipt or other proof of purchase.

THE OBLIGATIONS OF EPI UNDER THIS PROGRAM ARE LIMITED TO THE ONE-TIME REPLACEMENT OF A PRODUCT (DETERMINED BY EPI TO QUALIFY UNDER THIS PROGRAM) WITH A REFURBISHED PRODUCT. EPI WILL HAVE NO OBLIGATION AND YOU WILL HAVE NO REMEDY AGAINST EPI FOR ANY MATTER OTHER THAN THOSE SPECIFICALLY SET FORTH HEREIN. YOU SHALL NOT BE ENTITLED TO RECOVER ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL OR OTHER INDIRECT DAMAGES, OR LOST PROFITS.

How do You request a replacement monitor under this Program?

Either (i) call our customer support hotline at 888.838.6388 between the hours of 8:30 AM and 5:30 PM Pacific Time, or (ii) fill out the customer support form located at https://us.aoc.com/en/gaming/service-contact . If Your Product qualifies, we will provide You with a return material authorization (RMA) number. Once You receive Your RMA number, pack the Product carefully to prevent damage in transit and ship it, along with the RMA number and copy of the sales receipt or other proof of purchase.

Accidental Damage

Envision Peripherals, Inc.

One-Time Accidental Damage Exchange Program

for

AOC G-Series Monitors and AOC AGON Monitors

This One-Time Accidental Damage Exchange Program (the “Program”) provided by Envision Peripherals, Inc. (“EPI”) applies to any AOC G-Series Monitor or AOC AGON Monitor purchased by You from EPI or an EPI authorized distributor or reseller located in the continental United States, Alaska, Hawaii, or Canada (the “Product”), subject to the terms and conditions set forth below. As used herein, “You” means the original purchaser of the Product who is a resident of the United States or Canada. This Program is separate from, and in addition to, our Limited Warranty (available here).

What is covered?

Unintentional damage due to an accident, including drops, falls, and other collisions; liquid spills; and electrical surges[, whether or not caused by fire, flooding, windstorm, earthquake, exposure to nature or weather conditions, or other natural causes].

What is not covered?

· Intentional damage

· Scratches, dents or cosmetic damage

· Ordinary wear and tear

· Theft

What are the requirements to qualify?

To qualify for coverage under this Program, You must:

  • Register Your Product at https://us.aoc.com/en/product-registration no later than 90 days after the date of purchase;
  • Keep a copy of the sales receipt or other proof of purchase; and
  • Have a valid address in the United States or Canada that can be verified by FedEx, UPS, USPS, or other transportation carrier.

Who is covered?

The coverage under this Program applies only to You, the original purchaser of the Product, and is not transferrable.

How long does coverage run?

Your Product is covered under this Program for one (1) year from the date of purchase by You from EPI or an EPI authorized distributor or reseller located in the continental United States, Alaska, Hawaii, or Canada.

What will we do?

If Your Product qualifies under this Program, we will replace the Product one (1) time at no charge with a refurbished monitor of the same type (or of a similar type if Your Product type has been discontinued). Limit: One (1) replacement per qualifying Product.

If You are a United States resident, we will pay the shipping costs both (i) for You to return the Product to us (to the address specified below) and (ii) for us to ship the replacement monitor to You. If You are a Canadian resident, we will pay the shipping costs only for us to ship the replacement monitor to You; You must pay the shipping costs to return the Product to us (to the address specified below).

Other exclusions, restrictions, and limitations.

The following products are not eligible for coverage under this Program:

  • Purchases made before January 1, 2019;
  • Purchases from a distributor or other third party that is not listed as of the date of Your purchase under the “Where to Buy” link in the footer of us.aoc.com;
  • Purchases from a distributor or other third party located outside the continental United States, Alaska, Hawaii, and Canada; or
  • Refurbished monitors, store demonstration units, or out-of-box sales;
  • Products with no sales receipt or other proof of purchase.

THE OBLIGATIONS OF EPI UNDER THIS PROGRAM ARE LIMITED TO THE ONE-TIME REPLACEMENT OF A PRODUCT (DETERMINED BY EPI TO QUALIFY UNDER THIS PROGRAM) WITH A REFURBISHED PRODUCT. EPI WILL HAVE NO OBLIGATION AND YOU WILL HAVE NO REMEDY AGAINST EPI FOR ANY MATTER OTHER THAN THOSE SPECIFICALLY SET FORTH HEREIN. YOU SHALL NOT BE ENTITLED TO RECOVER ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL OR OTHER INDIRECT DAMAGES, OR LOST PROFITS.

How do You request a replacement monitor under this Program?

Either (i) call our customer support hotline at 888.838.6388 between the hours of 8:30 AM and 5:30 PM Pacific Time, or (ii) fill out the customer support form located at https://us.aoc.com/en/gaming/service-contact. If Your Product qualifies, we will provide You with a return material authorization (RMA) number. Once You receive Your RMA number, pack the Product carefully to prevent damage in transit and ship it, along with the RMA number and copy of the sales receipt or other proof of purchase.

© 2019 Envision Peripherals, Inc. All rights reserved.